Privacy Policy

Personal details
At the initial consultation, if you decide to proceed with counselling, I will ask you to sign a counselling contract. This records personal information necessary for counselling, such as: Name, address, contact details, brief medical history, GP details, emergency contact number and a brief summary of what brought you to counselling.

This is standard counselling practise, however I can supply a copy of the contract in advance if this is a concern for you. Personal details are stored in a locked cabinet and  are destroyed within a month of counselling ceasing.

Brief session notes are kept highlighting the key points discussed. These are stored in a separate locked cabinet using a pseudonym so that no personal identifiable details are included. These anonymized session notes are kept for 5 years as stipulated by my insurance company.

What is my information used for?
The information is used to:

  • Arrange sessions
  • Fulfil legal requirements
  • Offer an ethically sound counselling service

How will my information be kept safe?
Safety of your information is of the utmost importance. Paper documents are stored in locked cabinets; texts are received in an encrypted phone; emails are deleted within a month unless they are clinically relevant or there is a legal obligation to retain them.

Apart from Advance Counselling, who will have access to my details?
To practise ethically, all counsellors are required to have regular supervision.

Aspects of your case may be discussed with my supervisor, however no names or personally identifiable information is passed on. The only exception would be if I became seriously ill and unable to work, in which case my supervisor may contact you to advise you of the situation. All this is standard best practise for counsellors. Counsellors acting as supervisors are also bound by the same strict code of confidentiality.

If you choose to pay by bank transfer your name may appear on my bank statement. This can be seen by bank staff and my accountant. HMRC may request details in relation to tax law.

Confidentiality
No details with be shared except in the following circumstances:

  • Consent – you give your consent for your information to be shared with your personal carer or other person you have specified.
  • Serious Harm – if there is a risk of serious harm to yourself or another person then the relevant authorities will be notified
  • Legal requirement – if money laundering, acts of terrorism and serious matters relating to the law are divulged, the relevant authorities will be contacted. Courts of law can request session notes when it will help a judicial case.

Cookies
This website uses session cookies. Cookies are used by websites to make them work efficiently and are deleted by your web browser when you close it. They are also used to provide information to the owner of the website. They show how many visits have been made to each page. No personally identifiable information is logged.

Contact Me Page
No information entered on the ‘Contact Me’ page is stored by the website.

Any information provided by you either through the ‘Contact Me’ page, email or text will be stored in my email account or encrypted mobile phone. If we work together, these details will be retained in accordance with my privacy policy. If no further contact is made for 6 months all communication and contact details will be deleted.

Unfortunately communication via email, the internet and other forms of messaging cannot be guaranteed to be 100% secure so please consider what you choose to write.

If you have any questions please feel free to contact me on 07378172964 or email advancecounselling@outlook.com

Your Rights
You have the right to see any data that I hold on you and to request that any errors are amended. This can be done by emailing me at advancecounselling@outlook.com, if you are unhappy with the way I handle your data please contact me if you feel able to.

You also have the right to complain to the information commissioner’s office (ICO) on 0303 123 1113.  Advance Counselling is registered with the ICO ref: ZA371776.

This page may be updated from time to time so please check for any changes.